Our Commitment
Northern Lights Lottery is committed to promoting responsible
gaming. While lottery games are meant to be entertaining, we
recognize that for some individuals, gambling can become
problematic. We provide tools and resources to help you play
responsibly.
What is Problem Gambling?
Problem gambling is gambling behavior that disrupts your personal,
family, or work life. Warning signs include:
- Spending more money or time gambling than you can afford
- Gambling to escape problems or relieve anxiety
- Lying about or hiding gambling activities
- Borrowing money or selling possessions to gamble
- Neglecting responsibilities due to gambling
- Feeling guilty or anxious about gambling
- Trying unsuccessfully to cut back or stop
- Chasing losses by gambling more
Responsible Gaming Tips
Set Limits
-
Decide how much money you can afford to lose before you play
- Set a time limit for gaming sessions
- Never gamble with money needed for bills or expenses
- Don't chase losses - accept that losing is part of the game
Stay in Control
- Only gamble for entertainment, not to make money
- Take regular breaks during play
- Don't gamble when upset, depressed, or under the influence
- Balance gambling with other activities
Understand the Odds
- All lottery games are games of chance - outcomes are random
- The odds are always in favor of the house
- Past results do not influence future outcomes
- There is no system or strategy that guarantees winning
Our Responsible Gaming Tools
Deposit Limits
Set daily, weekly, or monthly deposit limits on your account. Once
reached, you cannot deposit more until the period resets.
Time Limits
Set session time limits to remind you how long you've been playing.
You'll receive notifications when approaching your limit.
Self-Assessment
Take our confidential self-assessment quiz to evaluate your gambling
behavior and identify potential concerns.
Reality Checks
Receive periodic reminders about how long you've been playing and
how much you've spent.
Take a Break
Temporarily suspend your account for 24 hours, 7 days, 30 days, or
longer. During this time, you cannot log in or play.
Self-Exclusion
Permanently close your account if you feel you cannot control your
gambling. This action cannot be reversed for a minimum of 6 months.
How to Set Limits
- Log in to your account
- Go to "Account Settings"
- Select "Responsible Gaming"
- Choose your desired limits
- Limits take effect immediately
Note: Limit increases require a 24-hour cooling-off
period. Limit decreases are instant.
Age Restrictions
You must be 19 years or older to play Northern Lights Lottery. We
verify age through government-issued ID. Anyone found to be underage
will have their account closed and funds returned.
Get Help
Problem Gambling Helpline
Phone: 1-866-531-2600
24/7 free and confidential support
ConnexOntario
Phone: 1-866-531-2600
Mental health and addiction services
For Family and Friends
If someone you know has a gambling problem:
- Talk to them about your concerns in a caring way
- Encourage them to seek help
- Don't lend them money for gambling
-
Get support for yourself - problem gambling affects families
- Contact Gam-Anon for family support groups
Underage Gambling Prevention
We take underage gambling seriously:
- Age verification required for all accounts
- Regular monitoring and audits
- Immediate account closure if underage play detected
- Education about risks of underage gambling
- Parental controls and monitoring tools
Our Commitment to You
Northern Lights Lottery pledges to:
- Provide clear information about odds and prizes
- Never target vulnerable populations in marketing
- Train staff to recognize problem gambling signs
- Partner with responsible gaming organizations
- Regularly review and improve our policies
- Make responsible gaming tools easy to access
Remember
Gambling should be entertainment, not a way to make money. Only
gamble what you can afford to lose. If gambling is no longer fun,
it's time to stop.